Refund Policy
Last updated: 6 March 2026
At Prettiva & Co., all products are made-to-order. Because of this, we do not accept physical returns except in cases where a product is defective, damaged, or materially incorrect. We operate a digital-return system to reduce waste and maintain sustainability.
1. Eligibility for Replacement or Refund
You are eligible for support only if the item you received is:
- Defective
- Damaged in transit
- Incorrect (wrong color, wrong size delivered, wrong product)
All issues must be reported within 5 days of delivery. Claims outside this period cannot be accepted.
For verified issues, we will arrange a free replacement at no additional cost to you. In the rare event that a replacement cannot be fulfilled, a full refund will be issued.
2. What Is Not Eligible
- Incorrect size ordered by customer
- Customer remorse (change of mind, dislike of style or fit)
- Minor printing or color variation (up to 5%)
- Minor sizing variation (up to 5%)
- Delays caused by courier or external events
- RTO due to customer not being reachable or giving an incorrect address
3. How to File a Claim
Email care@prettiva.co within 5 days of delivery with:
- Your order number
- Product name
- Description of the issue
- An unboxing video (strongly recommended — without this, we may be unable to verify courier-caused damage)
- Clear photos of the defect or damage
- Photo of the original packaging
Claims with insufficient evidence may be difficult to verify. We aim to respond to all inquiries within 24–48 hours.
4. Return Shipping Fees
For approved replacements, there are no additional charges to you. In the rare event a refund is issued, the full product amount will be returned to your original payment method within 5–7 business days.
If an item is returned and later found to be non-defective or ineligible, the customer may be responsible for both return and re-shipping costs.
Shipping fees and COD charges are non-refundable in all cases.
5. Cancellations
Orders can only be canceled before production begins. Production typically begins within 12–24 hours after the order is placed.
Once an order enters production or has shipped, it cannot be canceled.
6. Orders Not Received
If the courier is unable to reach you, or if the address is incorrect, the order may be returned to us (RTO). Customers may be charged a two-way shipping and handling fee for re-delivery.
7. Force Majeure
We are not responsible for delays or issues caused by events beyond our control, including strikes, natural disasters, courier disruptions, or government restrictions.
8. Contact Information
For refund or replacement inquiries:
Email: care@prettiva.co
Support Hours: Monday–Friday, 10 AM–6 PM IST
Refund Policy
Last updated: 6 March 2026
At Prettiva & Co., all products are made-to-order. Because of this, we do not accept physical returns except in cases where a product is defective, damaged, or materially incorrect. We operate a digital-return system to reduce waste and maintain sustainability.
1. Eligibility for Replacement or Refund
You are eligible for support only if the item you received is:
- Defective
- Damaged in transit
- Incorrect (wrong color, wrong size delivered, wrong product)
All issues must be reported within 5 days of delivery. Claims outside this period cannot be accepted.
For verified issues, we will arrange a free replacement at no additional cost to you. In the rare event that a replacement cannot be fulfilled, a full refund will be issued.
2. What Is Not Eligible
- Incorrect size ordered by customer
- Customer remorse (change of mind, dislike of style or fit)
- Minor printing or color variation (up to 5%)
- Minor sizing variation (up to 5%)
- Delays caused by courier or external events
- RTO due to customer not being reachable or giving an incorrect address
3. How to File a Claim
Email care@prettiva.co within 5 days of delivery with:
- Your order number
- Product name
- Description of the issue
- An unboxing video (strongly recommended — without this, we may be unable to verify courier-caused damage)
- Clear photos of the defect or damage
- Photo of the original packaging
Claims with insufficient evidence may be difficult to verify. We aim to respond to all inquiries within 24–48 hours.
4. Return Shipping Fees
For approved replacements, there are no additional charges to you. In the rare event a refund is issued, the full product amount will be returned to your original payment method within 5–7 business days.
If an item is returned and later found to be non-defective or ineligible, the customer may be responsible for both return and re-shipping costs.
Shipping fees and COD charges are non-refundable in all cases.
5. Cancellations
Orders can only be canceled before production begins. Production typically begins within 12–24 hours after the order is placed.
Once an order enters production or has shipped, it cannot be canceled.
6. Orders Not Received
If the courier is unable to reach you, or if the address is incorrect, the order may be returned to us (RTO). Customers may be charged a two-way shipping and handling fee for re-delivery.
7. Force Majeure
We are not responsible for delays or issues caused by events beyond our control, including strikes, natural disasters, courier disruptions, or government restrictions.
8. Contact Information
For refund or replacement inquiries:
Email: care@prettiva.co
Support Hours: Monday–Friday, 10 AM–6 PM IST