Refund Policy
Last updated: 16 November 2025
At Prettiva & Co., all products are made-to-order. Because of this, we do not accept physical returns except in cases where a product is defective, damaged, or materially incorrect. We operate a digital-return system to reduce waste and maintain sustainability.
1. Eligibility for Replacement or Refund
You are eligible for support only if the item you received is:
- Defective
- Damaged in transit
- Incorrect (wrong color, wrong size delivered, wrong product)
All issues must be reported within 5 days of delivery. Claims outside this period cannot be accepted.
Replacements are the default resolution. Refunds are only provided if a replacement is not possible.
2. What Is Not Eligible
- Incorrect size ordered by customer
- Customer remorse (change of mind, dislike of style or fit)
- Minor printing or color variation (up to 5%)
- Minor sizing variation (up to 5%)
- Delays caused by courier or external events
- RTO due to customer not being reachable or giving an incorrect address
3. How to File a Claim
Email care.prettivaco@gmail.com within 5 days of delivery with:
- Your order number
- Product name
- Description of the issue
- A proper unboxing video
- Clear photos of the defect or damage
- Photo of the original packaging
Evidence must clearly show the issue. Claims with unclear or incomplete proof may be rejected.
Support responses typically take 24–48 hours.
We only accept return claims for damaged/incorrect items within 5 days. Proper unboxing video and photos are mandatory.
4. Return Shipping Fees
In approved cases, customers may be required to pay return shipping fees depending on the issue, courier charges, and delivery location.
If an item is returned and later found to be non-defective or ineligible, the customer may be responsible for both return and re-shipping costs.
5. Refund Method and Timeline
If a refund is approved, it will be processed within 5–7 business days. Refunds are issued to the original payment method.
Shipping fees and COD charges are non-refundable.
6. Cancellations
Orders can only be canceled before production begins. Production typically begins within 12–24 hours after the order is placed.
Once an order enters production or has shipped, it cannot be canceled.
7. Orders Not Received
If the courier is unable to reach you, or if the address is incorrect, the order may be returned to us (RTO). Customers may be charged a two-way shipping and handling fee for re-delivery.
8. Force Majeure
We are not responsible for delays or issues caused by events beyond our control, including strikes, natural disasters, courier disruptions, or government restrictions.
9. Contact Information
For refund or replacement inquiries:
Email: care.prettivaco@gmail.com
Support Hours: Monday–Friday, 10 AM–6 PM IST
Refund Policy
Last updated: 16 November 2025
At Prettiva & Co., all products are made-to-order. Because of this, we do not accept physical returns except in cases where a product is defective, damaged, or materially incorrect. We operate a digital-return system to reduce waste and maintain sustainability.
1. Eligibility for Replacement or Refund
You are eligible for support only if the item you received is:
- Defective
- Damaged in transit
- Incorrect (wrong color, wrong size delivered, wrong product)
All issues must be reported within 5 days of delivery. Claims outside this period cannot be accepted.
Replacements are the default resolution. Refunds are only provided if a replacement is not possible.
2. What Is Not Eligible
- Incorrect size ordered by customer
- Customer remorse (change of mind, dislike of style or fit)
- Minor printing or color variation (up to 5%)
- Minor sizing variation (up to 5%)
- Delays caused by courier or external events
- RTO due to customer not being reachable or giving an incorrect address
3. How to File a Claim
Email care.prettivaco@gmail.com within 5 days of delivery with:
- Your order number
- Product name
- Description of the issue
- A proper unboxing video
- Clear photos of the defect or damage
- Photo of the original packaging
Evidence must clearly show the issue. Claims with unclear or incomplete proof may be rejected.
Support responses typically take 24–48 hours.
We only accept return claims for damaged/incorrect items within 5 days. Proper unboxing video and photos are mandatory.
4. Return Shipping Fees
In approved cases, customers may be required to pay return shipping fees depending on the issue, courier charges, and delivery location.
If an item is returned and later found to be non-defective or ineligible, the customer may be responsible for both return and re-shipping costs.
5. Refund Method and Timeline
If a refund is approved, it will be processed within 5–7 business days. Refunds are issued to the original payment method.
Shipping fees and COD charges are non-refundable.
6. Cancellations
Orders can only be canceled before production begins. Production typically begins within 12–24 hours after the order is placed.
Once an order enters production or has shipped, it cannot be canceled.
7. Orders Not Received
If the courier is unable to reach you, or if the address is incorrect, the order may be returned to us (RTO). Customers may be charged a two-way shipping and handling fee for re-delivery.
8. Force Majeure
We are not responsible for delays or issues caused by events beyond our control, including strikes, natural disasters, courier disruptions, or government restrictions.
9. Contact Information
For refund or replacement inquiries:
Email: care.prettivaco@gmail.com
Support Hours: Monday–Friday, 10 AM–6 PM IST